DirectLow.com

Please Note that the Merchant Name on your credit card Statement may be one of the following: Sendgadgets,BMI Corp Returns Policy Overview: You may return new, unopened items sold and fulfilled by Directlow.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging.We do not provide return shipping label.Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Items that are Not Returnable: We do not accept returns of the following items: Items that are classified as hazardous materials or use flammable liquids or gases Computer laptops, desktops, and Kindle more than 30 days after delivery Any product missing the serial number or UPC Downloadable software products Gift cards and gift certificates Pay As You Go (or prepaid) phone cards Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) Items that are under manufacture warranty. Some Jewelry orders (Learn more) Grocery products and Gourmet gift baskets cannot be returned; however, We will issue a full refund for damaged products sold by US. Exchanges If you received a faulty item and need to exchange it for the same item, You may request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary. In-Store Returns Items purchased from Our online store cannot be returned to a physical stores. The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item. All returns must be returned to our returns Dept within 30 days. What is your warranty return policy? A: See warranty page for full details. A Return Authorization Number is required for all returns. You may obtain this number by Signing In and clicking on Warranty Information. Your account history will be provided allowing you to submit return information. RETURN POLICY Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. All merchandise is guaranteed for 30 DAYS from original date of purchase. Most of our merchandise is guaranteed with a manufacturers warranty . We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.Items with a manufacturers are to be serviced only by the manufacturer and can not be returned . Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds). The returned item should include a note explaining the problem & the appropriate " return shipping address". Please allow 1-4 weeks for processing. You may Sign In and select Return Status to obtain the current status of your return. You will receive an email from our returns department informing you of your company credit after it has been applied to your account. No returns sent COD will be accepted. Returns must be sent pre-paid. IMPORTANT: All returns must go through our online Return Authorization process.Sorry no returns on any cell phone. Update as of 05/01/2009 customers can now return orders back to BMI within 30 days to our return address above without pre Authorization Number. No retunds are accepted on defective items that are covered under manufacturer warranty. Please contact the manufacturer for repair or exchange instructions. Defective items not covered under manufacturer warranty may be retunded within 30 days from delivery date . Please Ship all returns to : BMI Corp Attn:Returns Dept Q and A : Q: How long does it take to process & ship orders? A: Most orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same or next business day. Orders received on Monday, will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day. Q: How do I track my packages that have been shipped? A: After our business day ends, you may obtain your own tracking numbers from logging in to your "My Account" page of our website. Some orders may be shipped from our supplyiers warehouses direct in this case tracking number may not be available untill 3 days after your order has been shipped . Click on "Track your Order" and simply enter your order/invoice number in the space provided. You also can track multiple orders for the last 10, 20, or 30 days if you enter your customer ID in the space provided. -------------------------------------------------------------------------------- If you Log In, you may obtain complete account information including tracking numbers for all of your orders. We would like to inform you of another option to obtain Tracking numbers for you and your customers: Allow the business day to end. Go to www.UPS.com. Click on “Track”. Click on “Track by Reference number”. enter your customer ID number, a hyphen and the invoice number you are inquiring about. Example DOE568-19760. enter the UPS account number 4723E4. Click on “track”. You will receive current tracking information. Q: Will you ship my order USPS? A: Yes, we will ship via the US postal service to Hawaii, Alaska and Puerto Rico if requested in the "comment box" of the order form. We will charge a $5.00 handling fee for postal orders. Our website will indicate the order has NOT been processed, however you will recieve a tracking number via USPS tracking information. Q: Do you ship internationally? A: Yes, we will ship internationally into Canada only via UPS. This is due to international credit card & PayPal Fraud. We will ship "overseas" to the "purchaser" of the merchandise only. Be advised when shipping internationally a Duty/Brokers fee will be owed upon delivery per UPS international. Q: What is the delivery time for orders? A: Orders are shipped from Tampa, Florida 33610. Delivery days are determined by UPS World Wide Shipping. Regular ground shipments take from 1 to 6 days depending on your location. Q: What is the quantity available for a product? A: We stock various quantities of merchandise, however we deal in fast moving merchandise, so quantities change daily. Our website will show the current quantity available on each item. If you would like to receive periodic "product updates" via email, go to the "contact us" page and complete the appropriate information required to be added to our email listing. Q: What will it cost to ship? A: We ship United Parcel service regular ground unless an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the item desired, and offer the zip code you may be shipping to within the UPS menu that will appear. If you visit www.UPS.com you may obtain shipping rates from their on line freight rate guide. We ship from Tampa, Florida 33610. The weights of the merchandise are listed on the website. If you would like to forward a "fax" number, we can provide you with a copy of an UPS freight rate guide. We have a $2.00 handling per order (not piece ordered). Q: How can we pay for our order? A: We accept Visa, Mastercard, Discover, American Express and PayPal (www.paypal.com) We also accept certified checks, money orders and Bank wire transfers. Sorry, no personal checks or business checks are accepted. Q: What is your warranty return policy? A: See warranty page for full details. A Return Authorization Number is required for all returns. You may obtain this number by Signing In and clicking on Warranty Information. Your account history will be provided allowing you to submit return information. RETURN POLICY Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately. All merchandise is guaranteed for 30 DAYS from original date of purchase. Most of our merchandise is guaranteed with a manufacturers warranty . We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.Items with a manufacturers are to be serviced only by the manufacturer and can not be returned . Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds). The returned item should include a note explaining the problem & the appropriate " return shipping address". Please allow 1-4 weeks for processing. You may Sign In and select Return Status to obtain the current status of your return. You will receive an email from our returns department informing you of your company credit after it has been applied to your account. No returns sent COD will be accepted. Returns must be sent pre-paid. IMPORTANT: All returns must go through our online Return Authorization process.Sorry no returns on any cell phone. Update as of 05/01/2009 customers can now return orders back to BMI within 30 days to our return address without pre Authorization Number. No retunds are accepted on defective items that are covered under manufacturer warranty. Please contact the manufacturer for repair or exchange instructions. Defective items not covered under manufacturer warranty may be retunded within 30 days from delivery date . Q: How quickly do you respond to email? A: We will attempt to answer your email within 24-48 hours, however incoming email from the weekend may require up to 72 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.You can also contact customer service at 414-375-4620 or by email via our contact us link located on our home page . Q: What about SalesTax? A: Our order form will apply a 7% Sales Tax to any order that is being shipped within the state of Florida or Wisconsin. A Florida or Wisconsin Sales Certificate is required to Void this Tax. Q: How Do I prevent internet FRAUD? A: If this item is meant to be shipped overseas, to Indonesia, South Africa, Singapore, and you are being paid with a Western Union Bid Pay Money Order, you are a Victim of Fraud. Contact Western Union, offer the serial number of your Money Order to them, and they will confirm if it is real or fake. If you have received payment via PayPal, you must access the details of the Paypal payment, and confirm if you are shipping to a “Confirmed” PayPal Account Holders Address. If the payment is “Unconfirmed” Do Not Proceed (see Paypal’s Seller Protection Policy). We will need the Paypal account you have received from your customer for our records in order for us to proceed. If you have received payment via a Credit Card, you must ship to the credit card account holders billing address ONLY. (This information is offered to you within the authorization number provided to you from your Merchant Credit Card Processor). Q: Can I use my own shipper number or someone elses shipping account number for shipping? A: No, we cannot use another accounts shipper number. You would need to contact the shipper directly, and schedule your own pickup. You may call for more details. Chargeback Policy- We are gratefull that chargebacks are very rare,but we take this issue seriously.Anyone who orders a product then attempts to do a chargeback ceases to be a customer.Fraudulent chargebacks will be turned over to small claims court and charged $25.00 the cost for the chargeback and for other dammages.Also by ordering from BMI Corp Companys. You agree to allow us up to 60 days to rectifie any order problems. More website terms of use: BMI Corp insures all packages before shipping for the full value of the order. If your order was lost or damaged a claim needs to be filed with UPS,Fedex,USPS,DHL,EMS. To file a claim please contact UPS at 800-742-5877 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied. BMI Corp will not accept Cell Phones nor printers returns. If your phone or printer is defective please, contact manufacturer. All sales are final.Please note that there will be a 50% restocking fee on all Jewelry. Any item(s) that will be returned to us would have to be verified by a certified jeweler and will take 5 to 10 business days for items to return to our warehouse. Credit minus the 50% restocking fee will be credited to your account within 14 days after the items are received by our warehouse.To get a prompt reply make sure to send your email inquiries to the right department.Some email providers AOL, Comcast, Verizon, etc. block ALL incoming messages if our domain name ebargainbuy.com had not been added to the approved recipients list.Shipments to Quebec use PQ as the Province Code.To ensure a quick reply either add our domain to the list or use one of many free email services Yahoo, Hotmail, etc.Wire Transfers and Money order refunds ?Store credit is non refundable. No exceptions. You may use your credit towards your future purchases.BMI Companys stocks physical inventory. Majority of our items are available to be shipped in 24 to 48 hours from the order date. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorders. You will receive an email notification when an item is backordered or out of stock.You may also send an email to Sales Department if you wish to find out stock levels of a certain item in advance.BMI fulfils over 95% of all orders placed thru our website.You are responsible for all custom charges and brokerage fees. Please contact UPS for further information.Unfortunately, our system is not setup to accept other FedEx/UPS accounts at this time.Terms and Conditions:PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of BMI. The collective work includes works that are licensed to BMI. Copyright 2008,BMI ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BMI or purchasing BMI products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BMI or to purchase BMI products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BMI. You further agree not to change or delete any proprietary notices from materials downloaded from the site.All trademarks, service marks and trade names of BMI used in the site are trademarks or registered trademarks of BMI.Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ebargainbuy.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BMI does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. This does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability BMI shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BMI has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical Errors In the event that a BMI product is mistakenly listed at an incorrect price, BMI reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BMI reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BMI shall issue a credit to your credit card account in the amount of the incorrect price.Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BMI without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice BMI may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to BMI.Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of Wisconsin, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of BMI products) shall be in the state or federal courts located in Milwaukee County, Wisconsin. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BMI products) must be commenced within one (1) year after the claim or cause of action arises.BMI failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BMI may assign its rights and duties under this Agreement to any party at any time without notice to you.Third-Party Links In an attempt to provide increased value to our visitors, BMI Corp may link to sites operated by third parties. However, even if the third party is affiliated with BMI, BMI has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BMI. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BMI seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).Order Processing & Shipping ebargainbuy.com will process orders immediately upon submission. Some orders may be filled directly by our distributors/suppliers and shipped directly to the customer. Most orders will be shipped via USPS, UPS or FedEx insured freight. A signature will be required upon delivery. Most items will be shipped within 3-15 business days from time of payment or from the date the order is placed if paid via credit card. Shipping confirmation and tracking information will be sent via email as soon as your order is in transit. Every effort will be made to ship orders as quickly as possible.Product Availability Inventory can be volatile due to bulk wholesale purchases and/or distributor or manufacturer availability limitations. BMI makes no product availability guarantees, written or implied, and can not guarantee a specific delivery timeframe. Every effort will be made to deliver your order as quickly as possible. All sales are final. All order status inquiries should be sent to us via email at cs@ebargainbuy.com.Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.Modifications Additions and/or Modifications to our Store Policies contained herein may be made at any time without notice. Any policy changes or additions will be effective immediately and will apply to all orders. This Website is a service of BMI Corp.

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